FAQS
PAYMENT & SHIPPING
What is the return & exchange policy?
At the moment we are not accepting any returns or exchange.
How do I track my order?
When your order is processed a tracking number is generated and will be emailed to you within 24 -48 hours of package pickup by UPS or US Postal Service. Please note that a label is generated prior to packaging your order. You will receive a notification that a label has been generated - this does not indicate that it is in the hands of the shipper, it may be picked up that evening or the following business day for transit depending on the time order was received. You may use the tracking number sent in the email to check on the status of your package.
What happens if my order is out of stock?
It is possible that items in high demand can go out of stock while your order is in transit. Should this unfortunate scenario occur, Heart2HeartCollections will notify you immediately that your order could not be completed and has cancelled the order. Please make sure you sign-up in our email list when the item becomes available again.
WEBSITE
How secure is your website?
Our site is 100% safe and secure. We also do not share your information with any second parties. You can shop our site and feel confident, that your information will not be shared or sold.
HEART2HEART JEWELRY
How do I care for my Heart2Heart Charm Jewelry?
- For cleaning, simply use lukewarm soapy water. Use a soft tooth brush to scrub the jewelry and then rinse it with clean water. To remove caked-on dirt, let it soak for 10 minutes in lukewarm soapy water, gently brush it clean and then rinse it with clean water.
- For a shinier surface, you can consult with your local jewelry shop for alternative ways to polish your jewelry.
- We recommend that customers remove jewelry before going to sleep or engaging in strenuous activities. Exposure to certain harsh chemicals or environments could also result in compromising the integrity of your jewelry. This includes, but is not limited to the following: perspiration, perfumes, cleaning agents, chlorine, salt water, and silver polish.
What are the jewelry made of?
All Heart2Heart jewelry are made of Stirling silver and are covered with rhodium plating. Rhodium silver is more resistant to scratches. It has a bright finish, similar to white gold items, and it doesn't tarnish.
What form of payment we accept ?
We accept Visa, MasterCard, Discover and American Express as well as Pay Pal and Amazon Pay. All payment information submitted online is encrypted and secure. Credit card payments can only be made with a US issued credit card, as well as a US mailing and shipping address.